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Our Terms, Your Rights on 888wallet

Your account on 888wallet is governed by clear terms covering data use, account conduct, and payment handling via Touch 'n Go eWallet, Boost, and GrabPay. Access and eligibility depend on local law and are available where local law permits in Malaysia.

Account TermsPrivacy & DataPayment PolicyJurisdiction: MalaysiaCookie Use
888wallet Our Terms, Your Rights on 888wallet
DATA & SECURITY

How We Handle Your Account Data

We take a straightforward approach to data: collect what is needed, secure it properly, and give you clear paths to access or correct it. Every account session runs over SSL, and payment data from Boost, GrabPay, or Touch 'n Go eWallet transactions is handled only by verified processors. If you want to know what we hold, you can request a data summary through support.

Data Retention

We keep your account and transaction records for as long as your account is active and for the period required after closure under applicable Malaysian law. You may request early deletion where permitted.

Cookie Policy

We use functional and analytics cookies to keep your session active and improve platform performance. You can manage cookie preferences from your browser settings at any time without affecting core account access.

Account Security

Your account is protected by password authentication and OTP verification on login and withdrawal requests. We do not store full payment credentials — only tokenised references returned by the payment processor.

Data Requests

To access, correct, or request deletion of your personal data, contact our support team via live chat or email. We will confirm receipt and process your request within the timeframe set by applicable law.

POLICY CONTACT

Reach Us About Legal or Account Queries

If you have a question about our terms, a data request, or need clarification on how a specific policy applies to your account, our support team handles these directly. You can reach us via live chat, email, or our in-platform help centre — no need to navigate a third-party system.

Team online

Live Chat

Available through your account dashboard. Raise a legal or data query and our team will respond with the relevant policy section and next steps for your request.

Email Support

Send your data access or account policy question to our support address. We aim to acknowledge within one business day and resolve within the timeframe required by applicable law.

Help Centre

Our help centre covers account terms, cookie settings, data retention, and how to submit a formal request to review or update the personal data we hold on your account.

Common Questions About Our Terms

These are the questions we hear most often about how our legal terms work in practice. If yours is not here, live chat is the quickest way to get a direct answer.

We collect the information needed to verify your identity and process payments — name, contact details, and transaction records from methods like Touch 'n Go eWallet, Boost, and GrabPay. Nothing beyond what account operation requires.

Yes. Submit a data access request through live chat or email support. We will confirm receipt and provide your data summary within the timeframe required under applicable law.

We retain records for the period required by applicable Malaysian law after account closure. Once that period ends, personal data is deleted or anonymised unless a legal obligation requires further retention.

We share data only with payment processors — such as those handling Touch 'n Go eWallet, Boost, or GrabPay transactions — and only the minimum needed to complete your transaction. We do not sell personal data.

Log in and go to your account settings to update contact details. For identity documents or payment-linked information, contact support directly and we will guide you through the verification steps required.

Yes. Access and eligibility depend on local law and are available where local law permits. If regulations in your region affect your account, we will notify you through your registered contact details.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.